Navigating the increasingly complex technology landscape is a challenge for many companies, especially those moving from an externally managed service provider (MSP) back to an internally managed IT functional department. However, there are ways to make this transition smoother, and one of these is partnering with an organisation that specialises in digital and technology transformation, like Valorem First.
We recently received a testimonial from a client that successfully made this transition, thanks to our dedicated team. Their journey paints a vivid picture of what effective, collaborative IT management looks like.
Andrew Currie - Senior IT Manager:
"Following the ending of the contract with an MSP, Ferguson Marine’s transition back to an internally managed IT functional department needed significant help. Having worked with employees of Valorem First previously I reached out to Valorem First for their assistance. It was not a disappointment. The skills, customer focus and professionalism of Lewis and Scott were a significant help to Ferguson Marine in achieving a smooth transition. Yes, there were issues, but these were all recorded, addressed and appropriate solutions deployed. All the issues and their solutions were fully documented.
As Ferguson Marine develops their internal IT capabilities the depth of knowledge required to deploy, maintain, and support modern progressive IT solutions will mean that Valorem First will be engaged in providing any shortfall in the in-house IT team's capabilities and resource constraints. There is an ongoing discussion with Valorem First to develop this functioning relationship. Both parties are clear that the relationship will be mutually respectful, beneficial, measured, reviewed, and reported.
Now some three months into the Ferguson Marine in-house IT function taking full responsibility for all IT services, new functionality, stability, and the planning for new IT solutions at Ferguson Marine are being delivered. Parallel to these changes is the support of Valorem First. This hybrid solution will mean that Ferguson Marine IT can focus on the core IT actions and welcome input, resources, and know-how from Valorem First employees to maximise the technologies, solutions and services used by Ferguson Marine employees."
Reaping the Benefits of Collaboration
Our commitment to excellence and customer satisfaction has always been at the core of what we do at Valorem First. We are proud to be part of our client's success story, providing comprehensive digital and technology solutions, and look forward to many more collaborations. By continuously refining and developing our methodologies, we are confident in our ability to deliver an excellent service to our clients, propelling them into their digital futures.
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