IT downtime isn’t just an IT issue - it’s lost revenue, wasted payroll, customer churn, and increased risk. For businesses competing on service and speed, even short outages can cause outsized impact. Based in Glasgow, Valorem First supports organisations across Central Scotland to reduce downtime through prevention, faster recovery, and stronger resilience.
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Valorem First
Downtime usually stacks up in four buckets:
Estimate your cost per hour:
Assume:
Cost/hour: ~£913
If the business impact lasts 5 hours (3-hour outage + 2 hours rework):
~£4,565 per incident. Once per quarter ≈ ~£18k/year (before churn and knock-on delays).
Many outages are triggered or prolonged by security issues (ransomware, account takeover, patching gaps). The UK Government’s Cyber Security Breaches Survey includes staff time when people can’t do their jobs as a core cost category, with an average £1,600 for the most disruptive breach (and £3,550 excluding £0-cost reports).
For major incidents, IBM reports the average UK data breach cost at £3.58m (2024).
Gather:
Then decide what prevention and recovery is worth versus your current support model.
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